Privacy Policy 

This Privacy Notice is effective for all users of Services offered by the business named ‘Kay9 Services’. 
Kay9 Haven is also included in this policy. 
This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal information. 

Scope and Consent 

By using our Services and/or registering with us, you are accepting the terms of this Privacy Policy and you are consenting to our collection, use, disclosure, retention and protection of your personal information as described in this Privacy Policy. 
Personal information 
"Personal information" is information that can be associated with a specific person and could be used to identify that specific person whether from that data or from that data and other information that Kay9 Services has or is likely to have access to. 
We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise. 
Changes to this Privacy Notice 
We may amend this Privacy Notice at any time by posting the amended terms on this site. All amended terms automatically take effect 
after they are posted. We will announce any material changes to this Privacy Notice through our Newsletter and/or our marketing emails to you. 


The personal information we collect includes the following: 
Personal information you give us when you register/use our Services. 
Identifying information such as your name, addresses, telephone numbers or email addresses when you register/use our Services. 
Financial information (such as credit card or bank account numbers, Paypal account details) in connection with a transaction. 
You may also provide us other information through a web form, by updating or adding information through your participation in community discussions, chats, dispute resolution, or when you otherwise correspond with us regarding our Services. 
Additional information we are required or authorised by applicable national laws to collect and process in order to authenticate or identify you or to verify the information we have collected 
Personal information we collect automatically when you use our Services register/use our Services 
We also collect information about your interaction with our Services, your advertising preferences and your communications with us. This is information we receive from the devices (including mobile devices) you use when you use our Services or register/use our Service, provide us information on a web form, update or add information, participate in community discussions, chats, or dispute resolution, or when you otherwise correspond with us regarding our Services. 
Geo-location information, including location information from your mobile device. Keep in mind that most mobile devices allow you to control or disable the use of location services by any application on your mobile device in the device's settings' menu 
Computer and connection information such as statistics on your page views, traffic to and from this website, referral URL, and data, your IP address and your browsing history. 
If you give us personal information about someone else, you must do so only with their explicit and prior consent. You have to inform them how we collect, use, disclose and retain their personal information according to our Privacy Notice. 

Use and Retention 

Provide, improve and personalize our Services 
Provide access to and use of our Services. 
Offer you site content that includes items and services that you may like. 
Customise, measure and improve our Services 
Provide other services requested by you as described when we collect the information 
Contact you about your account and provide you customer service 
Contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to provide you customer service 
For these purposes we may contact you via email, telephone, text messages and postal mail. 
Personalise our advertising and marketing communications 
Personalise, measure and improve our advertising based on your advertising customisation preferences 
Contact you, either via email, telephone, text messages or postal mail in order to: offer you coupons, discounts and special promotions and inform you about our Services. We will use the contact information you have provided to contact you by email, SMS text and/or telephone if you have consented to such contact. 
Deliver targeted marketing, service updates and promotional offers based on your communication preferences 
We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation and take other actions permitted or required by applicable national laws. After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner according to our data retention and deletion policies. 


Communication preferences 
You can control the methods by which we may contact you about your account. 
If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you receive, or unsubscribe from the Newsletter via the link provided on the email sent to you. Keep in mind, we do not sell or rent your personal information to third parties. 
If you do not wish to participate in our advertising personalisation programs, you can opt out by informing us by email on 
The effect of an opt-out will be to stop personalised advertising, but it will still allow the collection of information for certain purposes such as usage, research, analytic and internal online services operation purposes). In addition to that, we do not allow third parties to track or collect your personal information on our sites for their own advertising purposes without your explicit consent. 
Withdraw consent 
If you withdraw your consent for the use or disclosure of your personal information for purposes set out in this Privacy Notice, you may not have access to all our Services and we might not be able to provide you all of the Services and customer support offered to our users and authorised under this Privacy Notice. 


You can see, review and change your personal information by contacting us on our usual email addresses ie either 'Info' or 'Admin'. Please advise us immediately if your personal information changes or is inaccurate 
We will honour any statutory right you might have to access, modify or erase your personal information. Where you have a statutory right to request access or request the modification or erasure of your personal information, we can still withhold that access or decline to modify or erase your personal information in some cases in accordance with applicable national laws, but will give you reasons if we do so 


This disclosure may be required for us to provide and to provide you access to our Services, to comply with our legal obligations, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate and investigate fraudulent or illegal activities related to our Services. We minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose. As stated above, we do not disclose your personal information to third parties for their marketing and advertising purposes. 
We may disclose your personal information to the following parties and for the following purposes: 
Kay9 Services/Haven personnel who may use it to: 
Provide joint content and services (such as registration, transactions and customer support) 
Help detect and prevent potentially fraudulent and illegal acts, violations of data security breaches 
Provide you personalised advertising 
Guide decisions about our products, applications, services, tools and marketing communications. 
Service Providers 
Third party service providers who help us to provide our Services, payment processing services, assist us in providing us with the prevention, detection, mitigation and investigation of potentially illegal acts, fraud and/or security breaches, bill collection. 
To comply with our legal requirements and respond to claims or other that violates the rights of others, or protect anyone's rights, property or safety. 
To law enforcement or governmental agencies, or authorised third-parties, in response to a verified request relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users. We will only disclose information we deem relevant to the investigation or inquiry, such as name, town, county, postcode, telephone number, email address, IP address. 
To third parties involved in a legal proceeding, if they provide us with a court order or substantially similar legal procedure, or we otherwise believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity 
information from you needed to promote the reliability and security of the transaction. 
Data disclosure to PayPal Inc. and its corporate family 
We may disclose your personal information to PayPal Inc. and its corporate family for the following purposes: 
To prevent, detect, mitigate and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your PayPal account 
Notice with respect to your personal information 
If your personal information will be collected, used, disclosed or retained for any purposes not covered in this Privacy Notice, you will receive prior notification of the processing of your personal information for the new purposes. 


Some of the safeguards we use are firewalls and data encryption. 

Important Information 

When you share your personal information with us – what happens? 
Other users can also see any information you chose to share on our Facebook page if you are a member 
Your User ID is displayed throughout Facebook and is available to the public. So if you associate your name with your User ID, the people to whom you have revealed your name will be able to personally identify your Facebook activities, whether on our Facebook page or otherwise. 
Third Party Privacy Practices 
This Privacy Notice addresses only the use and disclosure of personal information we collect from you. If you disclose your information to others, or if you are directed to a third party website, their own privacy notices and practices will apply. 
We cannot guarantee the privacy or security of your information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of these third parties before choosing to share your information with them 

Questions or complaints: If you have a question or a complaint about this Privacy Notice, or our information handling practices, you can reach us in writing by sending us a letter or postcard to: Kay9 Services, White Acres Lodge, 54 Mytchett Road, Mytchett, Surrey. GU16 6EZ 

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