The first step is a meeting to discuss and maybe observe (although not always necessary to observe), the problem at hand. The meeting takes place in your home so that the dog can be in his or her usual environment. Behaviours usually don't 'just appear', there is often an underlying reason, a trigger, so this first step is to discuss where things may have stemmed from, whether historical, genetic or otherwise and help you change or eradicate , using science based methods, rewards and offering choices to your dog.
The behaviour is discussed, along with a behaviour modification program for the pet and family to follow, with back up and availability of further help and discussion appointments.
Follow up visits may be scheduled, so that progress can be noted/amended, according to the problem and the complexity of the program.
Whether a training or a behavioural issue, some may be resolved in the first session. Some of the more embedded issues will need further input from me working with the owner.